Your total satisfaction is our top priority!
Our products are all individually handmade, therefore there may be variations in color, dimensions, and texture, but the quality is unsurpassed! Should you need to reshape your bag, please refer to our Care Instructions page: seaandgrass.com/pages/care
If for any reason you are unhappy with an item you have purchased on our website, please notify us within 30 days of the date your package was delivered. We will gladly exchange your product or refund you in the original form of payment (excluding shipping costs) as long as the products are in their original condition, clean, and with the tags still attached. Please note that you will be responsible for the return shipping costs.
If you purchased your Sea & Grass products through a partnering store, you will have to process your return with that vendor.
INSTRUCTION FOR RETURNS
- All returns must be approved via email to start the process. Please email email@example.com with your order number, contact information, explanation for your return, or request an exchange. We’d love the chance to make it right with you!
- With your return approved, we will provide further instructions before you pack your order.
- Please include your original order number and contact information in your returned package for faster processing times. Returns will be delayed without the proper documentation.
- You will be responsible for the shipping cost of your return. We recommend using USPS or UPS because they offer free tracking and typically deliver within 3-4 business days.
- All products must be returned in their original condition, clean, and with the tags still attached. Any items without tags cannot be returned.
- Once we receive your package, you will receive an email with the refund confirmation and your funds will be processed within 3-5 business days.